Our Policies

Who are we

Functional Fitness St. Andrews Limited is a company registered in Scotland under company registration number SC509371 and having its registered office address at 56A Largo Road, St. Andrews, KY16 8RP.

We do not have a Data Protection Officer.

Refund Policy

Refund will only be given where the client has been charged inadvertently for a service they had cancelled or not asked for. Yearly or 6 month memberships do not warrant refunds at any point after sale. The discounted rate is given on this basis.

IF YOUR MEMBERSHIP IS NOT CANCELLED BEFORE THE 1st OF THE MONTH, YOU WILL NOT BE REFUNDED PAYMENT FOR THAT MONTH.

Privacy Policy

This Privacy Notice takes effect from 25 May 2018. It is directed to all natural persons whose Personal Data we process other than our employees, workers and volunteers. It applies to Personal Data collected by whatever means including without limit through our websites.

Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Functional Fitness St Andrews will only collect and use personal information as set out below. We are disclosing this policy to you so that you will have a better understanding of what we do with the information you provide us and how we keep it private and secure. Except as otherwise described in this notice, we restrict access to nonpublic personal information about you to employees of our gym who must use that information to provide services to you.

Please note that your data is transmitted directly to our Wodify account where it will be stored for the purposes of administering our business and providing you with the services. To view Wodify’s privacy policy – please go here https://www.wodify.com/privacy-policy

We only process Personal Data where we have a lawful basis for doing so. Thank you for allowing us to serve all your fitness needs. We value your business and are committed to protecting you privacy. Please email us on info@ffsa.co.uk if you have any questions or if we can be of further service.

This Privacy Notice may be updated from time to time. Please check this page for the latest version of our Privacy Notice each time you provide Personal Data to us.

TYPES OF INFORMATION WE COLLECT

We collect certain personal and billing information about you, only when that information is provided by you or is obtained by us with your authorisation. We use that information solely for the purposes of setting up your account in our business management software (Wodify) which collects scheduled payments. This information is mandatory to setup an account with our facility and will be used only to create your FFSA membership. As a general rule, we do not disclose personal information about our clients or former clients to anyone for any reason without your consent or authorisation.

WAYS WE COLLECT THE DATA

We collect Personal Data in the following main ways:

  • In website contact forms at our website on memberships and contact us pages
  • Using website cookies
  • By taking notes during telephone calls
  • In paper forms (such as guest registration form)
  • Using video surveillance cameras at the venue
  • By taking photographs, e.g. during the events or some of the classes

We do not purchase databases of Personal Data from third parties.

USING AND DISCLOSING YOUR PERSONAL INFORMATION

Personal Information will be used for the following primary purpose:

  • To fulfill obligations under your membership agreement and/or any other contract between you and Functional Fitness St Andrews
  • To render services under your membership agreement.
  • To provide information about products, service and/or special offers.
  • To obtain opinions or comments about products and/or services.
  • To record statistical data for marketing analysis.

Functional Fitness St Andrews may employ other companies or individuals to assist us in providing our services, or to provide certain services such as providing marketing assistance or consulting services. These third parties may have access to information needed to perform their function but cannot use that information for other purposes.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us on info@ffsa.co.uk

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We use the Google Analytics for collecting analytical information about use of our websites and to facilitate social media engagement, respectively. This involves a transfer of Website Technical Data to Google as the provider of these tools, who process the information for the purposes set out in their privacy notices available at the following URLs:

https://policies.google.com/privacy/partners

We are not responsible for processing by Google.

SERVICE PROVIDERS

We use third party business management software (Wodify) to bill you for services and an email service provider to send out emails on our behalf. You will always be asked to sign-up for any of our third party software and we do not give your information to them for any reason.

ACCESS TO PERSONAL INFORMATION

If your collected information changes, or if you no longer desire our service, you may correct, update, and delete/deactivate it by logging in into your Wodify account and doing it there or by emailing our customer support at info@ffsa.co.uk. We will do our best to respond to your request promptly.

STORAGE AND SECURITY OF PERSONAL INFORMATION

Functional Fitness St Andrews will take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on Wodify in digital format. To view Privacy Policy on Wodify, please go to – https://www.wodify.com/privacy-policy. Functional Fitness St Andrews employees are obliged to respect the confidentiality of any personal information.

OTHER WEBSITES

Our websites may contain links to other websites of interest. However, once you have used one of these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy notice applicable to the website in question.