Refund will only be given where the client has been charged inadvertently for a service they had cancelled or not asked for. Yearly or 6 month memberships do not warrant refunds at any point after sale. The discounted rate is given on this basis.
Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Functional Fitness St Andrews will only collect and use personal information as set out below. We are disclosing this policy to you so that you will have a better understanding of what we do with the information you provide us and how we keep it private and secure. Except as otherwise described in this notice, we restrict access to nonpublic personal information about you to employees of our gym who must use that information to provide services to you. Thank you for allowing us to serve all your fitness needs. We value your business and are committed to protecting you privacy. Please email us on email@example.com if you have any questions or if we can be of further service.
A. TYPES OF INFORMATION WE COLLECT
We collect certain personal and billing information about you, only when that information is provided by you or is obtained by us with your authorisation. We use that information solely for the purposes of setting up your account in our business management software (TeamUp) which collects scheduled payments. This information is mandatory to setup an account with our facility and will be used only to create your FFSA membership. As a general rule, we do not disclose personal information about our clients or former clients to anyone for any reason without your consent or authorisation.
B. USING AND DISCLOSING YOUR PERSONAL INFORMATION
Personal Information will be used for the following primary purpose:
To fulfill obligations under your membership agreement and/or any other contract between you and Functional Fitness St Andrews
To render services under your membership agreement.
To provide information about products, service and/or special offers.
To obtain opinions or comments about products and/or services.
To record statistical data for marketing analysis.
Functional Fitness St Andrews may employ other companies or individuals to assist us in providing our services, or to provide certain services such as providing marketing assistance or consulting services. These third parties may have access to information needed to perform their function but cannot use that information for other purposes.
We use third party business management software (TeamUp) to bill you for services and an email service provider to send out emails on our behalf. You will always be asked to sign-up for any of our third party software and we do not give your information to them for any reason.
ACCESS TO PERSONAL INFORMATION
If your collected information changes, or if you no longer desire our service, you may correct, update, and delete/deactivate it by emailing our customer support at firstname.lastname@example.org. We will respond to your request promptly.
STORAGE AND SECURITY OF PERSONAL INFORMATION
Functional Fitness St Andrews will take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers if in digital format, or in locked areas if in hard-copy format. Functional Fitness St Andrews employees are obliged to respect the confidentiality of any personal information. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. Functional Fitness St Andrews will not be held responsible for events arising from unauthorised access to personal information.